Privacy Policy

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HK Dispatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website [hkdispatch.com] or interact with us through other means. It also outlines your rights and how to exercise them in compliance with applicable privacy laws.

Personal Information

We may collect the following personal information from you:

• Contact Information: Name, email address, phone number, company name.
• Fleet Information: Number of trucks in your fleet, load details.
• Payment Information: Billing address and payment history.
• Usage Data: IP address, browser type, and browsing behavior.
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Non-Personal Information

We also collect non-personal information, such as anonymous usage statistics and aggregated data, to improve our services.

Collection of Personal Information

HK Dispatch collects personal information when users submit our website's contact or intake forms. By providing this information, users consent to receive communications from HK Dispatch regarding our truck dispatching services, load opportunities, and operational updates.

Consent for SMS & Communications

By submitting a phone number via our website, users explicitly agree to receive SMS notifications, phone calls, and emails related to our services. Standard message and data rates may apply. Users can opt out at any time by replying STOP to any message.

Information Sharing

We do not sell, trade, or share phone numbers or personal data with third parties for marketing purposes. Information is used strictly for dispatching services and operational communication.

We collect information through:

• Direct interactions: Forms, requests, and direct communication.
• Automated methods: Cookies and analytics tools.
• Third-party service providers: For operational purposes only.

We use your personal information to:

• Provide and manage dispatching services.
• Contact you regarding inquiries or operational matters.
• Process transactions and billing.
• Improve our website and services.

We process your data under:

• Consent: When you provide us with permission.
• Contractual obligations: To fulfill service agreements.
• Legal obligations: To comply with laws and regulations.
• Legitimate interests: To improve services while respecting privacy rights.

Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access or misuse. However, no data transmission is completely secure.

Our website uses cookies to enhance functionality and analyze traffic. You may disable cookies in your browser settings, but some features may not work properly if disabled.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your data.
• Correction: Request corrections to inaccurate information.
• Deletion: Request deletion of your data (subject to legal requirements).
• Opt-Out: Unsubscribe from communications at any time.

To exercise these rights, contact us at simsharry21@gmail.com.

Opt-In Consent

We require explicit consent before collecting certain personal information, particularly for SMS communications.

Opt-Out

You can withdraw consent by:

• Clicking "Unsubscribe" in emails.
• Replying STOP to SMS messages.
• Contacting us at simsharry21@gmail.com or (254) 870-4449.

SMS Consent Communication
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications
If consent has been given to receive text messages from HK Dispatch, users may receive SMS notifications related to:

• Dispatch service updates
• Load assignments and confirmations
• Billing inquiries
• Service-related notifications
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Message Frequency
Message frequency may vary based on communication needs.

Potential Fees for SMS Messaging
Standard message and data rates may apply based on your carrier's pricing plan.

Opt-In Method
Users may opt-in to receive SMS messages by:

• Submitting an online form
• Providing verbal consent during a conversation
• Completing a written form
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Opt-Out Method
To stop receiving SMS messages, users can reply STOP to any SMS or contact us directly for removal from the messaging list.

Help
For assistance, reply with HELP or contact us at (254) 870-4449.

Standard Messaging Disclosures

• Message and data rates may apply.
• Opt-out at any time by texting STOP.
• For assistance, text HELP or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary.

International Data Transfers
If you are located outside the United States, your data may be transferred to and processed in the U.S., where data protection laws may differ. By using our website, you consent to this transfer.

Retention of Data
We retain personal data as long as necessary to fulfill service obligations and comply with legal requirements. Once no longer needed, data is securely deleted or anonymized.

We may update this policy periodically. Any changes will be posted on this page, and continued use of our website or services signifies acceptance of the revised policy.

For questions regarding this Privacy Policy, contact us at:

HK Dispatch
5802 Drystone LN, Killeen, TX 76542-5284
Email: simsharry21@gmail.com
Phone: (254) 870-4449